Work At-Home Workforce LLC
Connect. Develop. Succeed
Inbound Customer Service Professional
- The pay rate starts at $12.50/hr
- Certification starts on: 11.02.23
- 1099 Contract
- Part-time/Full-time positions available, willing to work 15hrs/week
- Bilinguals are welcome to apply
Inbound Customer Service Professional will perform the following for the program:
- Assist members by scheduling Non-Emergency Medical Transportation (NEMT) to and from the member’s medical and dental appointments
- Resolve member NEMT issues such as ride reschedules, locating and scheduling alternative transportation providers, and checking member benefit eligibility, among others
- Coordinating with other departments to resolve transportation and eligibility problems
- Seamlessly move from one call type to another by using Function Keys in the client’s proprietary scheduling and contract management system
Additional requirements:
- Dual Monitors (1920 x 1080 Resolution) strongly recommended
- MUST maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates) ]
- Minimum 6 Core CPU @ 2.0 GHz
- Minimum 16 GB of RAM
- Recommended SSD Hard Drive
- VoIP Headset