Website Work At-Home Workforce LLC
Connect. Develop. Succeed
Inbound Customer Service Professional – Home Services
Pay rate: $10.50/hr
Certification starts on: 10.23.23
1099 Contract
Part time/Full time positions available, willing to work 15hrs/week
On a day to day day basis, Inbound Customer Service Professional participate in the following activities:
- Receive inbound calls from existing contract holders (customers) on an item that is covered under their contract agreement to initiate a claim or follow up on an existing claim.
- Respond to general inquiries.
- Describe the services, plans, and requirements.
- Process change of address requests.
- Accept and process requests for information materials.
- Research and resolving customer complaints. Performing callbacks as a customer resolution
- Responding to billing clarification as well as claim status questions and inquires
- Facilitate three-way conferencing and scheduling between customers and service providers.
Additional Requirements
- Dual monitors are strongly recommended.
- A 19” monitor or larger is recommended to best view client system.
- Windows 8 and 8.1 are NOT supported.
- A dedicated landline telephone with noise reduction headset (for servicing calls)