Website Work At-Home Workforce LLC
Connect. Develop. Succeed
Inbound Customer Service – Financial Services
Pay rate: $13/hr
Certification starts on: 12.11.23
1099 Contract
Part-time/Full-time positions available, willing to work 25hrs/week
On a day-to-day basis, Inbound Customer Service participate in the following activities:
- Serve as an initial point of contact on banking inquiries and concerns.
- Provide support for existing and prospective clients via inbound telephone calls.
- Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
- Identify cross-sell opportunities and make referrals as appropriate.
- Provide accurate, confidential client service through bankcard, business online banking, or general servicing knowledge.
Additional Client Program Technology Standards
- POTS (Plain Old Telephone) line (hard-wired to wall outlet)
- Cable telephony (connected directly from router/modem device)
- Digital service (connected directly from router/modem device)
- VoIP through a physical hard phone, i.e., a tangible device that sits on your desktop
- Hardwired telephone and headset or keypad/headset, e.g., AGPTek or Plantronics
- Dual monitors are strongly recommended
- MUST maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates)
- Apple or Android cell phone is required for secondary code verification