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Inbound Tech Support – Tax Preparation
Pay rate: $13.50/hr
Certification starts on: 12.04.23
1099 Contract
Part time/Full time positions available, willing to work 25hrs/week
On a day-to-day basis, Inbound Tech Support participate in the following activities:
- Interact with business customers (mid-sized tax preparation and accounting firms) to provide premium service to these high value customers via phone, assisting with tech support, tax support, and general e-filing support questions (knowledge of tax concepts a plus)
- Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires related to software installation, reinstallation, entry, and other software support matters
- Provide quality customer service while demonstrating the ability to effectively
troubleshoot and resolve inquires related to software installation, reinstallation, entry, calculation and other software support matters - Provide caring, empathetic and white glove customer interactions that positively represent the brand
Additional Client Program Technology Standards
- A USB head set with phone quality audio will be required, examples
include: Logitech h390 USB headset & Plantronics Model C320 - I5 Processor (or AMD equivalent) required (i7 processor preferred)
- 4GB memory required, 8GB memory preferred
- Windows 10 or 11