Inbound Customer Service Professional – Roadside Assistance

Inbound Customer Service Professional – Roadside Assistance

• Pay rate starts at $12/hr
• Certification starts on: 11.30.23
• 1099 Contract
• Part-time/Full-time positions available, willing to work 25hrs/week 
• Bilinguals are welcome to apply

On a day-to-day basis, Inbound Customer Service Professional expects to do:

• 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
  • a vehicle that won’t start
  • flat tire(s)
  • keys locked inside a car
  • vehicle out of gas
  • vehicle in an accident
• Place outbound calls to the list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers, and/or client account representatives for status and clarification purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
• Outbound coordination with client’s service providers & possible follow-up calls for clarification and/or additional calls for secondary services
• Probe to identify the needs of the customer based on the vehicle’s inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
• Provide status updates to customers calling after the initial request for assistance was processed

Requirements

Broadband internet connection
Ethernet based LAN connection

Hardware:

Desktop or Laptop
Processor: 1.8Ghz upwards (64bit preferable)
RAM: 8 GB RAM upwards
Available Storage: 60Gb minimum
Preferred Resolution: 1920×1080

Additional Requirement:

• USB Hardwired Headset with phone quality audio required
• Must maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates)