Work At-Home Workforce LLC
Connect. Develop. Succeed
Inbound Collection & Sales Partner – Energy Company
- Pay rate: $11/hr
- Certification starts on: 11.29.23
- 1099 Contract
- Part time/Full time positions available, willing to work 25hrs/week
Responsibilities
On a day-to-day basis, Inbound Collection & Sales Partner can expect to participate in the following activities:
- Review, analyze and respond to customer billing inquiries
- Upsell eligible customers home warranty solutions
- Resolve customer issues or questions
- Processing payment deferrals and installment plans
- Attempt to save customers who may be moving, unhappy with the plan or current rate
- Quickly identify customer needs in the first few minutes of the call to offer the
appropriate plan - Accurately enroll the customer in the correct plan
- Strive to resolve the customer issues on the first call
- Demonstrate knowledge of processes and polices
- Build trust and rapport with the customer through clear, respectful interaction
- Always strive to ensure that overall customer satisfaction remains high, while
resolving issues - Understand ‘client call flow’ and regulation
- Ensure no Public Utilities Commission Complaints are filed
- Ensure that no customer has a Lights Turned Out In Error (LOIE) situation
Additioal Requirements
- USB Hardwired Headset with phone quality audio required.
- MUST maintain the most recent version of Windows 10 or 11 (fully
patched with no pending updates). - Dual monitors are strongly recommended. Each monitor should be 22
inches or larger.