Work At-Home Workforce LLC
Connect. Develop. Succeed
Inbound Customer Care – Energy Company
- Pay rate: $13/hr
- Certification starts on: 12.05.23
- 1099 Contract
- Part time/Full time positions available, willing to work 25hrs/week
Responsibilities
On a day-to-day basis, Inbound Customer Care can expect to participate in the following activities:
- Review, analyze and respond to customer billing inquiries
- Resolve customer issues or questions
- Processing payment deferrals and installment plans
- Attempt to save customer who may be moving, unhappy with the plan or
current rate - Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
- Accurately enroll the customer in the correct plan
- Strive to resolve the customer issues on the first call
- Demonstrate knowledge of processes and policies
- Build trust and rapport with the customer through clear, respectful interaction
- Always strive to ensure that overall customer satisfaction remains high, while
resolving issues - Understand ‘client call flow’ and regulations
- Ensure no Public Utilities Commission Complaints are filed
Additional Requirements
- USB VoIP Headset is required in certification and while servicing
- Minimum 8 GB RAM required
- MUST maintain the most recent version of Windows 10 or 11 (fully patched with
no pending updates)