Website Work At-Home Workforce LLC
Connect. Develop. Succeed
Pay rate: $11.50/hr
Certification starts on: 10.30.23
1099 Contract
Part time/Full time positions available, willing to work 15hrs/week
Responsibilities:
Here is the scope of services and the kinds of tasks one can expect to handle on a daily basis for the Customer Service Professional:
- Responsible for managing both incoming and outgoing calls
- De-escalate upset customers
- Help customers track orders and answer questions about Signet products
- Process new orders quickly and efficiently and manage returns and replacements
- Provide store-specific support, track shipments accurately and assist customers with gift card and loyalty card inquiries
- Ensure calls are handled appropriately and strive to resolve issues on the first-call and always with white glove service
MUST be technologically savvy as you will use multiple tools and credentials simultaneously.
Additional Requirements:
- Dual Monitors required
- Webcam (needed during class)
- USB VoIP Headset is required in certification and while servicing
- MUST maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates)