Website Work At-Home Workforce LLC
Connect. Develop. Succeed
Inbound Customer Service & Software Tech Support
Pay rate: $13.50/hr
Certification starts on: 11.27.23
1099 Contract
Part-time/Full-time positions available, willing to work 15hrs/week
On a day-to-day basis, Inbound Customer Service & Software Tech Support participate in the following activities:
- Inbound phone and video customer service/technical support.
- Handle technical support questions via phone, with video capability – and occasional chat.
- Research, analyze, and determine an appropriate course of action for TurboTax customers.
- Interact with customers via phone focusing on software navigation questions as well as assisting customers with locating prior years’ returns and amendments.
- Serve as an ambassador for the brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
- Document all issues, resolutions, and follow-up actions.
Additional Client Program Technology Standards
- Noise Cancelling Headset
- i5 (or equivalent), i7 recommended
- Current OS patches (last 15 days)
- Anti-malware solution with current definitions (15 days)
- Active firewall
- Global Protect 5.2.11 or higher