"Before anything else, preparation is the key to success."
WHAT'S NEEDED
- Alexander Graham Bell
In order to provide quality call center services, the system and equipment policy suggested below should be met. Having the right equipment is a critical component of successful services. Our clients have put this policy together to help ensure individuals are set up to effectively service one, or more, of the great opportunities on your accounts dashboard.
We understand that as contractors, it’s your responsibility to obtain the schooling and equipment needed to provide services however, we can always recommend items if you’re unsure or unable to locate the things requested below- just let us know!
Equipment Recommendation
If you are looking for equipment that meets the Arise Technical Requirements than I recommend you visit our sister company www.wahequipmentsolutions.com for all your equipment need from computers to headsets and more. We designed a one-stop shop for all your work from-home needs and have made it affordable with easy-financing options available as well. Rest-easy knowing the equipment from WAHES is tested and certified to meet the needs of our clients, and you can get up and running today!
A Dependable Computer
Desktop Preferred although Laptops will work as well.
Dual boot machines, Netbooks, and Tablets are prohibited from use.
All-in-One computers are not currently compatible with any client.
Windows 10 Only
CPU i5 or i7 recommended – NO Atom, Celeron, Pentium, or Opteron Processors allowed
RAM of 4G or 8G
A Working Headset
USB headset with built in microphone
Logitech, Platronics, Microsoft, or similar brands recommended
Hardwired Telephone and Land Line
Select client(s) are now VoIP compatible.
We do not recommend having a land line installed until after you’ve completed the registration process (click here) and enrolled for the online certification with the client you prefer to service calls for.
Mobile Phones are not permitted when taking calls for clients to ensure a secure connection however, a Smart Device is required to log into our programs for security purposes when servicing.
High Speed Internet
WIFI is not permitted at any time; your computer must be plugged into a modem at all times when providing call center support. (Ethernet Cord)
Dedicated quite space with no interruptions.
Customers shouldn’t hear televisions, doorbells, dishes clinging, etc.
Software
Internet Explorer and Chrome Internet Browsers
Microsoft Security Essentials or Windows Defender Only
Equipment
< See Requirements Aside
After successful Registration the system and equipment requirements found here must be met. It is important to remember these are the minimum requirements needed to register and provide call center services. Certain client programs may have additional requirements above and beyond the ones outlined here. All individuals should review each clients job description found on your account prior to enrolling for that particular opportunity and submitting tuition funds for online certification class.