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Inbound Phone/Video Support – Tax Preparation
Pay rate: $14/hr
Certification starts on: 01.02.23
1099 Contract
Part time/Full time positions available, willing to work 25hrs/week
On a day-to-day basis, Inbound Phone/Video Support participate in the following activities:
- Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability – and occasional chat.
- Research, analyze and determine an appropriate course of action for customers.
- Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
- Serve as ambassador for the brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
- Document all issues, resolution and follow up action.
Additional Client Program Technology Standards
- Noise Cancelling Headset
- i5 (or equivalent), i7 recommended
- Current OS patches (last 15 days)
- Anti-malware solution with current definitions (15 days)
- Active firewall
- Global Protect 5.2.11 or higher